Account & Login
How do I sign in or create an account?
How do I sign in or create an account?
It's the same simple process for both. Click "Sign In / Register" in the top navigation and enter your email address. We'll send a one-time verification code to your inbox - enter it and you're in. There's no separate sign-up or sign-in flow; whether you're a first-time visitor or a returning customer, it works the same way.
I have an account on the old QuikShipToner site. Do I need to create a new one?
I have an account on the old QuikShipToner site. Do I need to create a new one?
No. Just sign in using the same email you used on the old site. The system will recognize your email and set up your account on our updated platform. Your previous order history may not carry over automatically- if you need records of past orders, our support team can help you locate them.
I'm not receiving my verification code.
I'm not receiving my verification code.
Verification codes typically arrive within 30 seconds. If you don't see it, here are a few things to check:
1. Check your spam or junk folder
2. Confirm your email address
3. Wait a moment and try again
In some cases, our system may also send a verification code to your phone via text message for added security. This typically happens when signing in from a new device, browser, or location - it's a normal extra layer of protection and doesn't occur every time.
Do I need a password to sign in?
Do I need a password to sign in?
No — our updated site uses a passwordless login. Each time you sign in, you simply enter your email and a one-time verification code. There's no password to create, remember, or reset, and it's actually more secure since there's nothing to guess, steal, or reuse across sites.
I was automatically subscribed to the newsletter when I created my account. Can I opt out?
I was automatically subscribed to the newsletter when I created my account. Can I opt out?
Yes. When you create an account, the newsletter subscription box is checked by default so you don't miss out on deals and restock alerts. If you'd prefer to not receive newsletters, you have a few ways to opt out:
1. From your account: Sign In, go to your Profile, and uncheck the newsletter subscription option.
2. From any email: Click the "Unsubscribe" link at the bottom of any marketing email.
3. Contact Us: Reach out to our support team and we'll update your preferences.
Find the Right Product
How do I know which cartridge is compatible with my printer?
How do I know which cartridge is compatible with my printer?
Every product page lists compatible printer models. You can also use our Ink & Toner Finder— enter your printer brand, model family, and model number to see all compatible cartridges instantly. If you're not sure which model you have, check the sticker on the front or top of your printer.
What is the difference between OEM (name-brand) and compatible cartridges?
What is the difference between OEM (name-brand) and compatible cartridges?
OEM (Original Equipment Manufacturer) cartridges are made by the printer brand (e.g., HP, Canon, Epson). Compatible cartridges are manufactured by third parties to the same specifications at a lower price. Our compatible cartridges are precision-engineered to match OEM quality for ink density, color accuracy, and fade resistance — most customers report no noticeable difference in day-to-day print quality. All compatible cartridges come with our satisfaction guarantee.
Will using compatible cartridges void my printer warranty?
Will using compatible cartridges void my printer warranty?
No. In the United States, the Magnuson-Moss Warranty Act protects your right to use compatible cartridges without voiding your printer's manufacturer warranty. Printer brands cannot legally void your warranty simply because you used a third-party cartridge.
Do you carry high-yield cartridges?
Do you carry high-yield cartridges?
Yes — we carry high-yield (also called extended yield or XL) cartridges for most major printer brands. High-yield cartridges print significantly more pages than standard cartridges and offer a lower cost-per-page, making them ideal for offices, schools, and anyone with heavy print volume. You can filter by yield type on our product pages or use the Ink & Toner Finder to see all available options for your printer.
What if I order the wrong cartridge?
What if I order the wrong cartridge?
No problem — we offer easy returns within 30 days of purchase for unopened cartridges. Contact our support team with your order number and we'll get it sorted quickly. See our Returns Policy for full details.
Ordering & Checkout
What payment methods do you accept?
What payment methods do you accept?
We accept a wide range of payment options to make checkout easy for individuals and organizations alike: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.
Why is my order confirmation number different in my email than what I saw at checkout?
Why is my order confirmation number different in my email than what I saw at checkout?
That's completely normal - your order is confirmed. Here's what's happening: when you complete checkout, a temporary order confirmation number is displayed on the success screen so you have immediate proof of purchase. Shortly after, you'll receive an email with your official order number, which may look different. Both are tied to the same order.
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make a change, call us at (888) 273-3084. We'll do our best to accommodate changes before the order ships.
Ordering & Compatibility
How do I know which cartridge is compatible with my printer?
How do I know which cartridge is compatible with my printer?
Every product page on our site lists compatible printer models. You can also use our Ink & Toner Finder — just enter your printer brand, model family, and model number to see all compatible cartridges instantly.
What is the difference between OEM and compatible cartridges?
What is the difference between OEM and compatible cartridges?
OEM (Original Equipment Manufacturer) cartridges are made by the printer brand (e.g. HP, Canon, Epson). Compatible cartridges are manufactured by third parties to the same specifications at a lower price. Our compatible cartridges are precision-engineered to match OEM quality and come with a 2-year warranty.
What if I order the wrong cartridge?
What if I order the wrong cartridge?
No problem — we offer easy returns within 30 days of purchase for unopened cartridges. Contact our support team with your order number and we'll get it sorted quickly. See our Returns Policy for full details.
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make a change, contact us as soon as possible at our support page or call 888-273-3084. We'll do our best to accommodate changes before the order ships.
Shipping & Order Tracking
How long does shipping take?
How long does shipping take?
Most orders ship same-day or next business day. Standard delivery typically arrives within 2–5 business days.
Do you offer free shipping?
Do you offer free shipping?
We do not offer free shipping. We charge a flat rate of $8.99 in the contiguous U.S.
Do you ship to P.O. Boxes or APO/FPO addresses?
Do you ship to P.O. Boxes or APO/FPO addresses?
Yes, we ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Please note that delivery to these addresses may take slightly longer than standard shipments and shipping rates may vary.
How do I track my order?
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. From there, you have a few ways to stay updated:
1. My Orders: Sign in to your account and go to My Orders to view real-time shipment status and tracking details.
2. Track Order link: Use the "Track Order" link located in the website footer or top navigation for quick access.
3. Shop App: If you have the Shop App installed, your order will automatically appear there with live tracking updates
Important: You must be logged in to track your order on our site. If you have any questions, please contact our support team at (888) 273-3084 and we'll provide your tracking details.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn't shipped yet, contact us immediately at (888) 273-3084 we'll do our best to update it. Once an order has shipped, address changes are not possible.
Returns & Warranty
What is your return policy?
What is your return policy?
We accept returns on unopened, unused cartridges within 30 days of purchase. To start a return, visit our Returns Policy page or contact our support team directly.
What if my cartridge is defective or prints poorly?
What if my cartridge is defective or prints poorly?
All our compatible cartridges are backed by our satisfaction guarantee. If you experience any print quality issues, contact us and we'll send a replacement or issue a refund — no hassle.
How long does it take to process a refund?
How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 3–5 business days and credited back to your original payment method.
Product Quality & Storage
What is page yield and how is it measured?
What is page yield and how is it measured?
Page yield is the estimated number of pages a cartridge will print before running out. It is measured based on the ISO/IEC standard — typically 5% page coverage (a page with a moderate amount of text). High-yield cartridges print more pages and offer a lower cost-per-page.
How should I store unused cartridges?
How should I store unused cartridges?
Store cartridges in their original sealed packaging at room temperature, away from direct sunlight and humidity.
Still have questions?
Our support team is ready to help. Reach us by phone, email, or live chat.